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Air Niugini needs to improve its customer services.
This was the concern raised at a meeting organised by Lae Chamber of Commerce for Air Niugini management to discuss the company operations, service levels, and issues which presently exist with their Lae customers.
Business house representatives and frequent Air Niugini clients who attended the meeting expressed their concerns over flight delays, stopovers, missed connections, cargo handling, ticketing issues, refunds for tickets, flight schedule issue, and international flight routes.
They said they prefer flying with Air Niugini but the airline company must address issues highlighted to avoid their customers facing unexpected situations during travel.
One frequent traveler said luggage delivery time must improve and if flights are delayed and rescheduled, Air Niugini must inform the passengers in the departure lounge in-advance and not to blame operational requirements when its departure time.
He added that Air Niugini is providing very good airline services but needs to improve in a lot of areas.
Air Niugini managing director Alan Milne thanked those who attended and said the feedback from regular customers will assist the company to address areas of concern and improvements made to meet expectations.
Milne said the airline’s higher altitude transformation program is designed specifically to see improvements in daily operations issues and how best the company can convince more customers to use their service.
“Time performance and customer service is paramount to the company and we are working tirelessly to provide the best services to our customers,” he said.
SOURCE: POST COURIER/PACNEWS
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