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ANZ- Kina crossover to affect customers in Papua New Guinea
3:01 pm GMT+12, 19/09/2019, Papua New Guinea

Customers of the ANZ Bank in Papua New Guinea have been urged to withdraw enough cash for this coming weekend as the bank prepares to transfer its Retail, Commercial and SME businesses to Kina Bank.
 
ANZ PNG Country Head, Mark Baker says customers will not be able to use ANZ automatic telling machines or ATMs from 4 pm on Friday, 20 September until Monday, 23 September.
 
He says ANZ Visa Debit Cards will not work from 20 – 23 September, while ANZ Visa Credit Cards may also experience some issues during this time.
 
Customers are also urged to make payments ahead of time to ensure they are processed.
 
He says ANZ branches will close early on Friday and reopen on Monday September 23 as Kina Bank branches.
 
Baker says the bank understands that this will cause inconveniences, but it is a necessary step to take to ensure the transfer to Kina Bank is seamless as possible for customers.
 
Meanwhile, ANZ and Kina Bank announced that Kina Bank had implemented one BSB across its branch network to simplify the process for ANZ Retail, Commercial and SME customers moving to Kina Bank.
 
ANZ PNG country head, Mark Baker, said: “If you’re an ANZ Retail, Commercial or SME customer moving to Kina Bank, your account number won’t change and your new BSB will be 028-111. The BSB is the same for all transferring ANZ customers. It’s that simple.
 
“We’ve been working closely with Kina Bank since June last year to ensure the transfer is as seamless as possible for our customers. We know that our customers will appreciate keeping the same account number and having one new BSB that is easy to remember.
 
“One other very important detail is employers will need to update their payroll systems with the new Kina Bank BSB for any employees who currently have their salary paid into ANZ accounts.
 
The BSB number should not be changed until 23 September 2019.”
 
Kina Bank’s chief executive officer, Greg Pawson, said: “We’re committed to offering our customers the best experience, by making banking simple, convenient and easy to access. We want to reassure everyone that they will continue to receive the same great service they’ve come to expect from the same people they are already familiar with.”.
 
SOURCE: NBC PNG/POST COURIER/PACNEWS


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